Frequently Asked Questions

You should dress in comfortable clothing that is easy to move in. Depending on the type of service that you are being seen for, you may be required to do some exercises.

Some insurance companies will allow us to directly bill for your treatment, while others will not. Please bring your insurance information with you, and our reception team will advise you.

Please ensure that you have your referral (if you have one), your MCP number (for blood collection), your insurance information, and a mask.  We are continuing to recognize the mask policy in our clinic.  Many of our services require close contact with clients and we are unable to maintain physical distancing.

We accept cash, debit, Visa, Mastercard, and AMEX

We are located in Suite 120 Conception Bay Highway in the Villa Nova Plaza. We are located across from Home Hardware and share a front entrance with the Villa Nova Medical Clinic.

Your first appointment will be approximately 60 minutes (with the exception of blood collection). All subsequent appointments will be between 30-60 minutes, depending on the nature of the treatment required. Please consult with your practitioner on the length of follow up appointments.

Physiotherapy – Referrals are not required for treatment but would be beneficial to the physiotherapist so they know the type and extent of your injury or concern. They may be required for private insurances, and are required for other third party providers.

Massage –  Referrals are often required for insurance or third party providers. They are not required for the therapist to provide service, but would be beneficial so they know the type and extent of your injury or concern.

Blood collection –  Requisitions will be required from your prescriber

Foot care services – for insurance or for third party coverage. They are not required for treatment, but would be beneficial so the provider knows the type of service you require.

Kinesiology – If your insurance covers kinesiology, then you may require a referral for coverage.  It’s not a requirement for treatment, but beneficial so the kinesiologist can fully understand the need for treatment and therapy.